About This Course
Quality is not an afterthought in project management — it is a strategic imperative. Projects that consistently deliver on scope, schedule, and budget while meeting defined quality standards are the ones that earn stakeholder trust, generate repeat business, and drive organisational growth. Yet quality management remains one of the most under-invested disciplines in project teams, often relegated to inspection checklists rather than embedded into every phase of project planning and execution.
TrainingComplex's Project Quality Management Training is a rigorous, practitioner-focused programme designed to change that. Over five intensive days, participants explore the full quality management lifecycle — from defining quality requirements and developing a quality management plan, to executing quality assurance activities, performing quality control, and embedding a culture of continuous improvement. The course integrates globally recognised frameworks including ISO 9001, PMBOK® Guide quality processes, and Six Sigma fundamentals, giving participants a well-rounded, standards-aligned competency set.
The training is structured to be immediately practical. Each module combines conceptual grounding with applied tools — root cause analysis, control charts, process audits, inspection techniques, and more — so that participants leave with skills they can deploy on their very next project. Group exercises and case studies drawn from construction, ICT, healthcare, and development sectors ensure that the learning resonates across industries.
Whether you are a project manager seeking to strengthen your quality credentials, a quality assurance officer embedded in project teams, or a senior leader responsible for organisational project performance, this course will elevate your ability to deliver projects that truly meet — and exceed — the quality bar.
Who Should Attend
- Project Managers and Project Coordinators responsible for delivering quality outcomes
- Quality Assurance Officers and Quality Control Inspectors working within project environments
- Monitoring and Evaluation Officers who need to integrate quality metrics into project reporting
- Programme Managers overseeing multiple project deliverables and standards compliance
- Engineers, Architects, and Technical Specialists involved in project execution and acceptance
- Procurement Officers who need to embed quality requirements into contracts and supplier management
- Organisational Development professionals supporting project governance and process improvement
- Consultants and Advisors who guide clients on project performance and quality systems
Learning Objectives
- Explain the core principles of project quality management and their relationship to project success
- Develop a comprehensive Project Quality Management Plan aligned to stakeholder requirements and applicable standards
- Apply quality planning tools including quality metrics, checklists, and process improvement plans
- Distinguish between quality assurance and quality control and deploy appropriate techniques for each
- Conduct effective quality audits and process reviews to identify non-conformances and improvement opportunities
- Use statistical and analytical quality control tools including control charts, Pareto analysis, and cause-and-effect diagrams
- Perform root cause analysis to identify, document, and resolve quality defects and process failures
- Align project quality management practices with ISO 9001 requirements and PMBOK® Guide quality process groups
- Apply Six Sigma and Lean principles to reduce waste, variation, and rework in project processes
- Build a culture of continuous improvement within project teams and across the project organisation
Course Modules
Module 1: Foundations of Project Quality Management
- Defining quality in the context of project management: fitness for purpose vs. conformance to requirements
- The cost of quality: prevention, appraisal, and failure costs
- Key quality management principles from ISO 9001 and the PMBOK® Guide
- The relationship between project quality, scope, schedule, and cost constraints
- Grade vs. quality: understanding why low grade may be acceptable but low quality never is
- Stakeholder roles and responsibilities in establishing and maintaining project quality standards
Module 2: Quality Planning: Setting the Standard
- Identifying quality requirements from stakeholder expectations, contracts, and regulatory standards
- Developing a Project Quality Management Plan: structure, content, and ownership
- Defining quality metrics, acceptance criteria, and key performance indicators
- Quality planning tools: benchmarking, design of experiments, and cost-benefit analysis
- Integrating quality planning with risk management: anticipating quality risks and building in preventive controls
- Tailoring quality planning outputs to project size, complexity, and industry context
Module 3: Quality Standards and Frameworks
- Overview of ISO 9001:2015 requirements and applicability to project environments
- PMBOK® Guide quality process groups: Plan Quality Management, Manage Quality, Control Quality
- Introduction to Six Sigma: DMAIC methodology and its use in project quality improvement
- Lean principles: eliminating waste and variation in project workflows and deliverables
- Agile quality frameworks: built-in quality practices in Scrum, Kanban, and scaled agile environments
- Selecting and combining frameworks: criteria for choosing the right quality approach for a given project context
Module 4: Quality Assurance: Building Quality In
- Distinguishing quality assurance from quality control: scope, timing, and purpose
- Process audits: planning, conducting, reporting, and following up on findings
- Quality management system reviews and conformance assessments
- Using lessons learned and best practice repositories to strengthen quality assurance
- Process improvement initiatives triggered by QA findings: translating audit results into actionable change
- Engaging cross-functional teams in quality assurance activities to build shared ownership of process performance
Module 5: Quality Control: Inspecting and Verifying Outputs
- Inspection planning: what to inspect, when, how, and by whom
- Sampling techniques and acceptance sampling in project deliverable verification
- Documenting non-conformances: defect logs, corrective action requests, and disposition records
- Verification vs. validation: ensuring deliverables meet design intent and user needs
- Test and inspection record management: traceability from requirements through to confirmed acceptance
- Escalation and disposition decision-making: determining when to rework, accept with deviation, or reject a deliverable
Module 6: Statistical Quality Control Tools
- Control charts: types, construction, interpretation, and response to out-of-control signals
- Pareto analysis: identifying the vital few causes responsible for the majority of defects
- Histograms and run charts for visualising quality performance trends
- Scatter diagrams and correlation analysis for exploring relationships between quality variables
- Process capability indices (Cp and Cpk): measuring how well a process meets specification limits
- Selecting the right statistical tool for a given quality question: a practical decision framework for project teams
Module 7: Root Cause Analysis and Problem Solving
- The 5-Whys technique: drilling down to underlying causes of quality failures
- Cause-and-effect (Ishikawa/fishbone) diagrams: structured problem decomposition
- Fault tree analysis for complex, multi-causal quality incidents
- Developing and verifying corrective and preventive actions (CAPA)
- Failure Mode and Effects Analysis (FMEA): proactively identifying and prioritising potential failure points before they occur
- Tracking and closing the CAPA loop: effectiveness reviews, re-inspection criteria, and evidence of sustained resolution
Module 8: Supplier and Contractor Quality Management
- Embedding quality requirements in procurement documents, contracts, and service-level agreements
- Evaluating supplier quality capability: pre-qualification criteria and audit protocols
- Managing supplier non-conformances and enforcing contractual quality obligations
- Receiving inspection and acceptance procedures for procured goods and services
- Supplier performance monitoring: using scorecards, trend data, and periodic reviews to drive ongoing improvement
- Collaborating with strategic suppliers on joint quality improvement initiatives and shared root cause investigations
Module 9: Quality Reporting, Metrics, and Dashboards
- Designing a quality performance dashboard: selecting meaningful indicators and visualisations
- Quality reporting to project governance bodies: frequency, format, and escalation triggers
- Linking quality metrics to overall project health reporting and earned value management
- Using quality data to support project decisions, change requests, and risk responses
- Establishing baselines and thresholds: setting the reference points that determine when a metric signals a problem
- Trend analysis in quality reporting: distinguishing normal variation from deteriorating performance that requires intervention
Module 10: Continuous Improvement and Quality Culture
- Plan-Do-Check-Act (PDCA) cycle: embedding continuous improvement into project routines
- Fostering a quality culture: leadership behaviours, team accountability, and recognition practices
- Capturing and institutionalising lessons learned for future project quality benefit
- Building an organisational quality improvement roadmap from individual project insights
- Measuring the maturity of an organisation's quality culture using recognised models such as the Quality Management Maturity Grid
- Overcoming resistance to continuous improvement: change management strategies for sustaining quality gains beyond project closure
Requirements & Prerequisites
Participants should have a foundational understanding of project management concepts, including basic familiarity with project phases and the role of a project manager. Prior experience working on or within project teams — in any sector — is recommended. No advanced technical background is required, and the course is accessible to professionals from both technical and non-technical disciplines.
Training Methodology
- Structured case study analysis using real project quality failures and successes from construction, ICT, health, and development sectors
- Hands-on quality planning workshops where participants draft a Quality Management Plan for a sample project
- Root cause analysis simulation exercises using fishbone diagrams, the 5-Whys technique, and fault tree analysis
- Statistical quality control practicals involving the interpretation and construction of control charts and Pareto diagrams
- Quality audit role-plays in which participants practice conducting and responding to internal process audits
- Group process-mapping exercises to identify waste, variation, and improvement opportunities using Lean principles
- Peer review and critique sessions where participants evaluate each other's quality checklists and inspection reports
- Daily reflection activities linking course concepts to participants' own current or recent projects
- Facilitated discussions on applying ISO 9001 and PMBOK® quality processes in real organisational contexts
Organisational Benefits
- Reduced project rework, waste, and cost overruns driven by proactive quality planning and control
- Higher stakeholder satisfaction through consistent delivery of agreed quality standards and deliverables
- Stronger organisational reputation and competitive advantage from quality-assured project outcomes
- Improved compliance with contractual, regulatory, and international quality standards such as ISO 9001
- Enhanced team capability to identify, analyse, and resolve quality issues before they escalate
- Greater consistency in project delivery processes, reducing dependence on individual heroics
- A measurable reduction in defects, non-conformances, and client complaints across the project portfolio
- Better decision-making enabled by real-time quality data, metrics, and performance dashboards
Where Is Project Quality Management Training Offered?
This course runs in-person across: Mombasa, Lagos, Dar es Salaam, Kigali, Naivasha, Nakuru, Kampala, Cape Town, Riyadh, Dubai, Accra, Arusha, Johannesburg, Pretoria, Kisumu, Addis Ababa, Nairobi, Abuja, Zanzibar, plus Live Virtual (online) cohorts. Browse live dates for your city below.
Upcoming Schedules
| Location | Format | Dates | Price |
|---|
| Mombasa, Kenya |
In-Person |
5 Oct 2026 – 9 Oct 2026 |
KES 115,000 |
| Lagos, Nigeria |
In-Person |
5 Oct 2026 – 9 Oct 2026 |
USD 2,500 |
| Dar es Salaam, Tanzania |
In-Person |
12 Oct 2026 – 16 Oct 2026 |
USD 2,300 |
| Kigali, Rwanda |
In-Person |
19 Oct 2026 – 23 Oct 2026 |
USD 1,900 |
| Naivasha, Kenya |
In-Person |
19 Oct 2026 – 23 Oct 2026 |
KES 120,000 |
| Nakuru, Kenya |
In-Person |
19 Oct 2026 – 23 Oct 2026 |
KES 115,000 |
| Kampala, Uganda |
In-Person |
19 Oct 2026 – 23 Oct 2026 |
USD 1,900 |
| Cape Town, South Africa |
In-Person |
19 Oct 2026 – 23 Oct 2026 |
USD 3,800 |
| Riyadh, Saudi Arabia |
In-Person |
19 Oct 2026 – 23 Oct 2026 |
USD 4,500 |
| Dubai, United Arab Emirates |
In-Person |
19 Oct 2026 – 23 Oct 2026 |
USD 4,100 |
| Accra, Ghana |
In-Person |
19 Oct 2026 – 23 Oct 2026 |
USD 3,800 |
| Arusha, Tanzania |
In-Person |
26 Oct 2026 – 30 Oct 2026 |
USD 2,100 |
| Johannesburg, South Africa |
In-Person |
26 Oct 2026 – 30 Oct 2026 |
USD 3,500 |
| Pretoria, South Africa |
In-Person |
26 Oct 2026 – 30 Oct 2026 |
USD 3,300 |
| Live Virtual |
Online |
26 Oct 2026 – 30 Oct 2026 |
KES 80,000 |
+233 more dates — view live schedule →
Frequently Asked Questions
Do I need a formal project management qualification to attend this course?
No formal qualification is required. You should have basic familiarity with project management concepts and some experience working in or alongside project teams. The course is designed for working professionals rather than complete beginners to the project environment.
Is this course aligned to PMI or ISO standards?
Yes. The course integrates quality management processes from the PMBOK® Guide (PMI) and aligns with the requirements and principles of ISO 9001:2015. Six Sigma and Lean concepts are also introduced, giving participants a broad, standards-aware competency foundation.
Will I receive a certificate upon completion?
Yes. Participants who attend the full five-day programme and complete the required exercises will receive a TrainingComplex Certificate of Completion in Project Quality Management, which can be used as evidence of continuing professional development.
Is this course suitable for non-technical professionals?
Absolutely. While the course includes analytical tools such as control charts and root cause analysis techniques, all methods are taught from first principles with practical exercises. Professionals from administrative, programmatic, and non-engineering backgrounds regularly participate and benefit fully.
Can the course be delivered in-house for our organisation?
Yes. TrainingComplex offers customised in-house delivery of this course, tailored to your organisation's sector, project types, and existing quality management systems. Contact our training team to discuss scheduling, customisation options, and group pricing.
