About This Course
Workplace safety and quality are not merely regulatory obligations — they are strategic imperatives that protect human capital, reduce operational costs, and build long-term organisational resilience. Globally, the International Labour Organisation estimates that millions of workers suffer occupational injuries and illnesses each year, with significant consequences for productivity, morale, and corporate reputation. Organisations that proactively invest in robust health, safety, and quality management systems consistently outperform their peers in efficiency, compliance, and stakeholder confidence.
TrainingComplex's Occupational Health, Safety & Quality Management course is a comprehensive five-day programme designed to bridge the gap between theoretical frameworks and real-world application. Drawing on internationally recognised standards — including ISO 45001:2018 for occupational health and safety management and ISO 9001:2015 for quality management — the programme provides delegates with a structured methodology for identifying hazards, assessing risks, implementing controls, and embedding a culture of continuous improvement.
Participants will engage with practical tools such as risk registers, root cause analysis frameworks, audit checklists, and key performance indicator dashboards. Whether you are building a management system from scratch, seeking to align with international certification requirements, or looking to strengthen existing practices, this course offers the rigour, relevance, and practical depth you need to make a measurable impact in your workplace.
Who Should Attend
- This course is designed for mid-to-senior level professionals with responsibility for, or involvement in, health, safety, and quality functions across any industry sector. It is particularly relevant for:
- - Health, Safety & Environment (HSE) Officers and Managers
- - Quality Assurance and Quality Control Managers
- - Operations and Production Managers
- - Compliance and Risk Officers
- - HR Managers with responsibility for employee welfare
- - Engineers and Technical Supervisors in manufacturing, construction, or utilities
- - Internal auditors and management system coordinators
- - Public sector officials overseeing occupational health and safety regulations
Learning Objectives
- - Explain the principles and requirements of ISO 45001:2018 and ISO 9001:2015 management systems
- - Conduct systematic workplace hazard identification and risk assessments using recognised methodologies
- - Develop and implement effective occupational health and safety policies, procedures, and controls
- - Apply root cause analysis techniques to investigate incidents, near-misses, and non-conformances
- - Design and execute internal audit programmes for OHS and quality management systems
- - Establish key performance indicators and measurement frameworks to monitor safety and quality outcomes
- - Interpret legal and regulatory requirements applicable to occupational health and safety in East and Southern Africa
- - Build and sustain a positive workplace safety and quality culture across diverse organisational contexts
- - Prepare management review reports and communicate OHS and quality performance to senior leadership
- - Develop corrective and preventive action plans aligned with continual improvement principles
Course Modules
Module 1: Foundations of Occupational Health, Safety & Quality Management
- The business case for OHS and quality management
- Key international frameworks: ISO 45001 and ISO 9001 overview
- Legal and regulatory landscape across African and Gulf jurisdictions
- Integrating OHS and quality into organisational strategy
- Understanding the relationship between OHS, quality, and environmental management within integrated management systems
- Cost of poor quality and safety failures: direct and indirect financial impacts on organisations
Module 2: Hazard Identification and Risk Assessment
- Types of workplace hazards: physical, chemical, biological, ergonomic, and psychosocial
- Risk assessment methodologies: HIRA, Job Safety Analysis, and bow-tie analysis
- Developing and maintaining a workplace risk register
- Hierarchy of controls and selecting appropriate risk mitigation measures
- Worker participation in hazard identification: roles, consultation mechanisms, and practical techniques
- Reviewing and updating risk assessments following incidents, operational changes, or new regulatory requirements
Module 3: Occupational Health Management
- Occupational health surveillance and medical monitoring programmes
- Managing work-related illnesses: exposure limits, PPE, and health monitoring
- Mental health and psychosocial risk management in the workplace
- Return-to-work programmes and rehabilitation management
- Occupational hygiene principles: anticipation, recognition, evaluation, and control of workplace exposure agents
- Recordkeeping obligations for occupational health data and managing confidentiality in compliance with applicable privacy legislation
Module 4: Safety Management Systems and ISO 45001:2018
- Structure and requirements of ISO 45001: context, leadership, planning, and support
- Developing OHS policies, objectives, and operational controls
- Management of change and contractor safety management
- Emergency preparedness, response planning, and drills
- Worker consultation and participation requirements under ISO 45001 and how to embed these into daily operations
- Conducting OHS management system performance evaluations: internal audits, management reviews, and surveillance audit readiness
Module 5: Quality Management Systems and ISO 9001:2015
- Core principles of quality management: customer focus, process approach, and evidence-based decision making
- Documentation requirements: quality manuals, procedures, and records
- Non-conformance management and corrective action processes
- Customer satisfaction measurement and feedback management
- Risk-based thinking in ISO 9001:2015: identifying quality risks and opportunities at the process and system level
- Supplier and external provider evaluation: qualification criteria, performance monitoring, and approved vendor management
Module 6: Incident Investigation and Root Cause Analysis
- Incident classification: near-misses, first aid, lost-time injuries, and fatalities
- Root cause analysis techniques: 5 Whys, fishbone diagram, and fault tree analysis
- Conducting and documenting effective incident investigations
- Lessons learned processes and systemic corrective action planning
- Statutory reporting obligations: notifiable incident definitions, regulator notification timelines, and documentation requirements across key jurisdictions
- Managing human and organisational factors in incident investigations: avoiding blame culture and identifying systemic contributors
Module 7: Internal Auditing for OHS and Quality Systems
- Principles and types of audits: first-party, second-party, and third-party
- Planning and scheduling an internal audit programme
- Audit techniques: document review, observation, and interviewing auditees
- Writing clear audit findings, non-conformances, and improvement recommendations
- Competency requirements for internal auditors: knowledge, skills, and managing auditor independence and objectivity
- Following up on audit findings: verifying corrective action effectiveness and closing out non-conformances within defined timeframes
Module 8: Performance Measurement, Monitoring & Continual Improvement
- Selecting leading and lagging indicators for OHS and quality performance
- Designing OHS and quality dashboards for management reporting
- Management review: purpose, inputs, outputs, and best practices
- Applying continual improvement frameworks: Plan-Do-Check-Act (PDCA)
- Benchmarking OHS and quality performance against industry peers and international best practice standards
- Using statistical process control and trend analysis to detect performance deterioration before incidents or non-conformances occur
Module 9: Building a Safety and Quality Culture
- Understanding safety culture maturity models and culture diagnostics
- Leadership behaviours that drive safety and quality culture change
- Employee engagement, toolbox talks, and safety communication strategies
- Recognition, accountability, and behaviour-based safety programmes
- Overcoming resistance to safety and quality culture change: identifying barriers and applying change management principles
- Measuring culture shift over time: using perception surveys, observation audits, and culture diagnostic tools to track progress
Module 10: Action Planning and Implementation Roadmap
- Conducting a gap analysis against ISO 45001 and ISO 9001 requirements
- Prioritising improvement initiatives using risk and impact matrices
- Developing a 90-day OHS and quality improvement action plan
- Presenting the implementation roadmap to peers and receiving feedback
- Identifying resource requirements, ownership, and accountability structures needed to sustain implementation beyond the initial action plan period
- Establishing review milestones and success criteria to monitor progress and adapt the roadmap in response to emerging risks or organisational changes
Requirements & Prerequisites
- A minimum of two years of professional work experience in an operational, technical, or management role
- Basic familiarity with workplace health and safety concepts or quality management is an advantage but not mandatory
- Delegates should attend with a specific workplace or organisational context in mind to maximise practical application
- Laptop or tablet recommended for accessing digital reference materials and completing workshop exercises
Training Methodology
- This course is delivered through a highly interactive blend of instructor-led sessions, structured group discussions, hands-on workshops, and real-world case study analysis. Each module is anchored in practical application: delegates will work through live risk assessment exercises, complete simulated internal audits, and develop draft management system documentation relevant to their own organisations. Facilitated peer learning plays a central role, with participants sharing challenges and solutions drawn from their respective industries and countries. Video-based incident investigations, role-play scenarios, and compliance mapping exercises are used to deepen understanding and build confidence. Daily reflection activities and a capstone action-planning session ensure that every delegate leaves with a concrete, context-specific implementation roadmap they can deploy immediately upon returning to work.
Organisational Benefits
- - Reduced workplace incidents, injuries, and associated costs including downtime, litigation, and compensation claims
- - Enhanced alignment with international standards, supporting ISO certification readiness and regulatory compliance
- - Improved operational efficiency through systematic quality management and waste reduction
- - Stronger organisational reputation with clients, regulators, and insurance providers
- - Increased employee morale, engagement, and retention through demonstrable commitment to worker welfare
- - Reduced risk of regulatory penalties, shutdowns, and reputational damage from safety failures
- - A skilled internal cadre of safety and quality champions capable of driving continuous improvement
- - Improved supplier and contractor management through clearer health, safety, and quality expectations
- - Better documentation and audit trails that support governance, accountability, and investor confidence
Where Is Occupational Health, Safety & Quality Management Training Offered?
This course runs in-person across: Lagos, Mombasa, Riyadh, Kigali, Cape Town, Johannesburg, Naivasha, Accra, Dar es Salaam, Kampala, Arusha, Pretoria, Addis Ababa, Kisumu, Nakuru, Dubai, Zanzibar, Abuja, Nairobi, plus Live Virtual (online) cohorts. Browse live dates for your city below.
Upcoming Schedules
| Location | Format | Dates | Price |
|---|
| Live Virtual |
Online |
19 Sept 2026 – 11 Oct 2026 |
KES 80,000 |
| Lagos, Nigeria |
In-Person |
5 Oct 2026 – 9 Oct 2026 |
USD 2,500 |
| Mombasa, Kenya |
In-Person |
5 Oct 2026 – 9 Oct 2026 |
KES 120,000 |
| Riyadh, Saudi Arabia |
In-Person |
5 Oct 2026 – 9 Oct 2026 |
USD 4,500 |
| Kigali, Rwanda |
In-Person |
5 Oct 2026 – 9 Oct 2026 |
USD 1,900 |
| Cape Town, South Africa |
In-Person |
5 Oct 2026 – 9 Oct 2026 |
USD 3,800 |
| Johannesburg, South Africa |
In-Person |
12 Oct 2026 – 16 Oct 2026 |
USD 3,500 |
| Naivasha, Kenya |
In-Person |
12 Oct 2026 – 16 Oct 2026 |
KES 120,000 |
| Accra, Ghana |
In-Person |
12 Oct 2026 – 16 Oct 2026 |
USD 3,800 |
| Dar es Salaam, Tanzania |
In-Person |
12 Oct 2026 – 16 Oct 2026 |
USD 2,300 |
| Kampala, Uganda |
In-Person |
12 Oct 2026 – 16 Oct 2026 |
USD 1,900 |
| Live Virtual |
Online |
19 Oct 2026 – 23 Oct 2026 |
KES 80,000 |
| Arusha, Tanzania |
In-Person |
19 Oct 2026 – 23 Oct 2026 |
USD 2,100 |
| Pretoria, South Africa |
In-Person |
19 Oct 2026 – 23 Oct 2026 |
USD 3,300 |
| Addis Ababa, Ethiopia |
In-Person |
19 Oct 2026 – 23 Oct 2026 |
USD 2,400 |
+238 more dates — view live schedule →
Frequently Asked Questions
Do I need prior experience with ISO standards to attend this course?
No formal ISO experience is required. The course begins with a thorough introduction to both ISO 45001 and ISO 9001, making it accessible to professionals who are new to these standards. However, delegates with some existing exposure will benefit from the deeper practical application sessions.
Will I receive a certificate upon completion?
Yes. Delegates who attend all sessions and complete the course requirements will receive a TrainingComplex Certificate of Completion in Occupational Health, Safety & Quality Management. This certificate is recognised by employers across East Africa, Southern Africa, and the Gulf region.
Is this course relevant outside of manufacturing and construction?
Absolutely. While the course uses examples from high-risk industries such as construction and manufacturing, the frameworks and tools covered apply equally to sectors including healthcare, hospitality, logistics, financial services, and public administration.
Can organisations send a team of employees to attend together?
Yes, and it is highly encouraged. Sending a team allows organisations to align on a shared understanding of OHS and quality requirements and to collaboratively develop their implementation roadmap during the capstone session. Group booking discounts are available — please contact TrainingComplex directly for details.
Is the course available as a customised in-house programme?
Yes. TrainingComplex offers fully customised in-house delivery of this course for organisations that prefer to train their teams on-site. The content can be tailored to your specific industry, regulatory context, and existing management system maturity. Contact our corporate training team to discuss your requirements.
