Managing People and Teams Training

About This Course

Effective people management is one of the most critical competencies in any organisation. Research consistently shows that the quality of direct line management is the single greatest determinant of employee engagement, productivity, and retention. Yet many managers are promoted on the basis of technical expertise alone, leaving them underprepared for the complex human dynamics that define leadership.

This five-day programme from TrainingComplex is designed to bridge that gap. Participants will develop a comprehensive toolkit for managing individuals and teams — from setting clear expectations and delivering constructive feedback, to resolving conflict, coaching for growth, and navigating change. The course blends behavioural science, contemporary management frameworks, and real-world application to build skills that translate immediately back to the workplace.

Whether you are a newly appointed team leader, a mid-level manager seeking to refresh your approach, or an experienced professional managing increasingly complex teams, this course provides the structured insight and practical techniques you need. Participants leave with greater self-awareness, sharper interpersonal skills, and a concrete action plan for transforming their teams' performance.

Who Should Attend

• Newly appointed team leaders and supervisors transitioning into people management roles
• Mid-level managers responsible for teams of five or more direct reports
• Project managers who lead cross-functional or matrix teams
• HR business partners who coach and support line managers
• Department heads seeking to build a more engaged and high-performing team culture
• Senior individual contributors being groomed for management positions

Learning Objectives

• Understand the core responsibilities and mindset shifts required when moving from individual contributor to people manager
• Apply evidence-based frameworks for motivating team members and sustaining high performance
• Set clear, measurable performance expectations and conduct structured performance conversations
• Delegate tasks effectively, matching responsibilities to individuals' strengths and development needs
• Coach and mentor team members using structured techniques to unlock their potential
• Identify and resolve interpersonal conflict within teams using constructive, outcome-focused approaches
• Build psychological safety and an inclusive team culture that encourages innovation and open communication
• Lead teams through organisational change with clarity, empathy, and resilience
• Facilitate productive team meetings and collaborative decision-making processes
• Develop a personalised people management action plan aligned to their specific team context

Course Modules

Requirements & Prerequisites

Participants should have at least one year of experience in a supervisory, team leader, or management role, or be in the process of transitioning into such a position. A basic understanding of their organisation's performance management processes will be helpful. No prior formal management training is required, as the programme is designed to be accessible to both new and practising managers.

Training Methodology

• Management style self-assessments and reflection exercises to build personal leadership awareness
• Case studies drawn from real organisational scenarios across public, private, and NGO sectors
• Role-play conversations practising feedback delivery, coaching sessions, and conflict resolution dialogues
• Small group syndicate exercises where teams diagnose management challenges and present solutions
• Peer coaching triads in which participants practise structured coaching techniques on each other
• Video analysis of management behaviours followed by facilitated group critique and discussion
• Personalised action planning sessions where participants map learning to their live team situations
• Practical templates and tools including delegation matrices, one-to-one conversation guides, and performance conversation frameworks

Organisational Benefits

• Stronger line management capability translating directly into improved team productivity and output quality
• Reduced staff turnover driven by better manager-employee relationships and more meaningful conversations
• More consistent performance management practices across departments and business units
• Higher employee engagement scores resulting from managers who listen, coach, and recognise contribution
• Improved team cohesion and collaboration, reducing friction and silo behaviours
• Greater organisational agility as managers lead change more confidently and communicate it more effectively
• A pipeline of capable people managers ready to take on broader leadership responsibilities
• Fewer formal HR escalations as managers handle conflict and performance issues at the earliest stage

Where Is Managing People and Teams Training Offered?

This course runs in-person across: Dubai, Lagos, Abuja, Nairobi, Mombasa, Nakuru, Kigali, Zanzibar, Cape Town, Riyadh, Accra, Naivasha, Pretoria, Arusha, Kampala, Johannesburg, Kisumu, Addis Ababa, Dar es Salaam, plus Live Virtual (online) cohorts. Browse live dates for your city below.

Upcoming Schedules

+228 more dates — view live schedule →

Frequently Asked Questions