About This Course
In today's competitive and fast-changing business environment, organisations that master logistics and supply chain management gain a decisive edge over their rivals. Whether managing raw material sourcing, coordinating warehousing, overseeing last-mile delivery, or reducing operational bottlenecks, supply chain professionals are at the heart of business performance and customer satisfaction.
TrainingComplex's Logistics, Operations & Supply Chain Efficiency course is a comprehensive five-day programme designed to build the strategic and operational competencies needed to manage complex supply chains with confidence. From understanding the fundamentals of logistics network design to applying lean and agile methodologies, participants will develop a holistic understanding of how goods, information, and finances flow through modern supply chains.
The course addresses key challenges faced by African and global businesses alike — including demand volatility, supplier risk, port congestion, inventory excesses, and rising freight costs — and equips delegates with actionable frameworks to respond effectively. By the end of the programme, participants will be ready to lead supply chain improvement initiatives, negotiate more effectively with vendors and logistics providers, and contribute meaningfully to their organisation's operational strategy.
Who Should Attend
- - Supply chain managers, logistics coordinators, and operations supervisors seeking to upgrade their strategic capabilities
- - Procurement officers and purchasing professionals who interact regularly with logistics and distribution functions
- - Warehouse managers and inventory controllers responsible for stock accuracy and storage efficiency
- - Transport and fleet managers overseeing inbound and outbound freight movements
- - Business owners and entrepreneurs managing their own supply and distribution networks
- - Project managers and consultants involved in supply chain transformation or restructuring engagements
- - Government and NGO officers responsible for humanitarian logistics or public sector procurement
Learning Objectives
- - Understand the structure, components, and strategic importance of modern supply chains
- - Apply demand forecasting and inventory optimisation techniques to reduce stock-outs and overstock situations
- - Design and evaluate logistics networks for cost efficiency and service-level performance
- - Implement lean and agile principles to eliminate waste and improve operational throughput
- - Manage supplier relationships, measure supplier performance, and mitigate supply disruptions
- - Interpret and apply key supply chain metrics and KPIs to drive continuous improvement
- - Use technology tools including ERP systems, tracking platforms, and data analytics in logistics decision-making
- - Develop risk management frameworks for supply chain resilience and business continuity
- - Negotiate freight contracts and manage third-party logistics (3PL) provider relationships effectively
- - Align logistics and operations strategy with broader organisational goals and customer expectations
Course Modules
Module 1: Foundations of Supply Chain & Logistics Management
- The modern supply chain: structure, stakeholders, and value creation
- Logistics vs supply chain management: defining scope and boundaries
- Key trends reshaping global and African supply chains
- Supply chain performance levers: cost, speed, quality, and flexibility
- Mapping end-to-end supply chain flows: material, information, and financial streams
- The bullwhip effect: causes, consequences, and strategies to dampen demand distortion
Module 2: Demand Planning & Inventory Optimisation
- Demand forecasting methods: qualitative and quantitative approaches
- Inventory classification using ABC and XYZ analysis
- Safety stock, reorder points, and economic order quantity (EOQ)
- Reducing carrying costs and eliminating dead stock
- Collaborative planning, forecasting, and replenishment (CPFR) with supply chain partners
- Managing seasonality and demand spikes: promotional planning and inventory buffering strategies
Module 3: Procurement Coordination & Supplier Management
- Aligning procurement with logistics and operations planning
- Supplier segmentation, evaluation, and performance scorecards
- Managing supplier risk: single-source dependency and contingency planning
- Building strategic supplier partnerships for long-term value
- Total cost of ownership (TCO) analysis in supplier selection and contract decisions
- Supplier development programmes: capability building, audits, and joint improvement initiatives
Module 4: Logistics Network Design & Transportation Management
- Principles of logistics network design: nodes, routes, and trade-offs
- Modal selection: road, rail, air, sea, and multimodal considerations
- Freight cost management and carrier contract negotiation
- Last-mile delivery strategies and urban logistics challenges
- Network optimisation levers: hub-and-spoke vs direct distribution models and their cost implications
- Incoterms and their practical impact on risk transfer, cost allocation, and logistics responsibility
Module 5: Warehouse Operations & Distribution Efficiency
- Warehouse layout design and slotting optimisation
- Receiving, put-away, picking, and despatch best practices
- Warehouse performance metrics: throughput, accuracy, and utilisation
- Cross-docking, consolidation, and value-added warehousing services
- Labour planning and productivity management: staffing models, incentive structures, and shift scheduling
- Returns handling and reverse logistics processes within the warehouse environment
Module 6: Lean & Agile Supply Chain Principles
- Lean thinking: identifying and eliminating the seven wastes in logistics
- Agile supply chains: responsiveness to demand volatility and disruption
- The leagile model: balancing efficiency and flexibility
- Kaizen and continuous improvement culture in operations
- Value stream mapping as a diagnostic tool for identifying bottlenecks and flow inefficiencies
- Pull systems and kanban: controlling work-in-progress and synchronising replenishment with actual demand
Module 7: Supply Chain Technology & Digital Tools
- ERP systems in supply chain: capabilities, integration, and limitations
- Warehouse Management Systems (WMS) and Transport Management Systems (TMS)
- Real-time tracking, IoT, and supply chain visibility platforms
- Data analytics and dashboards for logistics decision-making
- Blockchain applications in supply chain: provenance tracking, documentation integrity, and smart contracts
- Evaluating and implementing digital tools: build-vs-buy decisions, change management, and measuring ROI
Module 8: Supply Chain Risk Management & Resilience
- Identifying and mapping supply chain vulnerabilities and risk categories
- Business continuity planning for logistics disruptions
- Building redundancy: dual sourcing, buffer stocks, and alternative routes
- Regulatory compliance, customs, and cross-border trade risk
- Supply chain stress-testing: scenario planning and simulation techniques for anticipating systemic shocks
- Crisis response protocols: escalation frameworks, communication plans, and rapid supplier switching procedures
Module 9: Supply Chain Performance Measurement & KPIs
- Key supply chain metrics: OTIF, fill rate, inventory turns, and order cycle time
- Developing a balanced scorecard for logistics and operations
- Root cause analysis for supply chain performance gaps
- Benchmarking against industry standards and best practices
- Cascading KPIs: aligning team-level operational metrics with strategic supply chain objectives
- Using performance data to prioritise improvement initiatives and build accountability across the supply chain
Module 10: Capstone: Supply Chain Improvement Planning
- Diagnosing current-state supply chain challenges in your organisation
- Applying course frameworks to develop an improvement roadmap
- Stakeholder engagement and change management for supply chain projects
- Group presentations and facilitator feedback on improvement plans
- Prioritising initiatives using an effort-impact matrix to sequence quick wins alongside longer-term structural changes
- Defining success metrics and governance mechanisms to sustain supply chain improvements beyond the project phase
Requirements & Prerequisites
- At least two years of professional experience in logistics, supply chain, procurement, or operations roles
- Basic familiarity with inventory or warehouse management concepts
- Proficiency in written and spoken English
- Laptop or device recommended for data exercises and digital tool demonstrations
Training Methodology
- TrainingComplex employs a highly interactive and practice-driven training approach throughout this course. Each day combines facilitated lectures with structured group discussions, case study analyses drawn from African and international logistics contexts, and hands-on problem-solving exercises. Participants will work in cross-functional teams to tackle simulated supply chain challenges, apply optimisation frameworks to real datasets, and present recommendations to their peers. Role-play scenarios covering supplier negotiations and logistics provider reviews add a practical dimension to theory. Guest insights from supply chain practitioners, video case studies from leading organisations, and exposure to digital tools such as ERP dashboards and route optimisation platforms round out the learning experience. Delegates leave with a personal action plan tailored to their organisational context.
Organisational Benefits
- - Reduced logistics and operational costs through improved planning, routing, and inventory control
- - Faster order fulfilment cycles and improved on-time delivery rates to customers
- - Stronger supplier relationships and reduced risk of supply chain disruptions
- - Better visibility across the supply chain, enabling proactive rather than reactive management
- - Skilled staff who can identify inefficiencies, implement improvements, and lead change initiatives
- - Enhanced compliance with regulatory, environmental, and quality standards across the supply chain
- - Improved negotiating outcomes with freight forwarders, 3PLs, and vendors
- - Greater organisational agility to respond to market changes and demand fluctuations
Where Is Logistics, Operations & Supply Chain Efficiency Training Offered?
This course runs in-person across: Nairobi, Dubai, Nakuru, Abuja, Zanzibar, Mombasa, Cape Town, Kigali, Riyadh, Lagos, Johannesburg, Accra, Kampala, Naivasha, Dar es Salaam, Kisumu, Arusha, Pretoria, Addis Ababa, plus Live Virtual (online) cohorts. Browse live dates for your city below.
Upcoming Schedules
| Location | Format | Dates | Price |
|---|
| Live Virtual |
Online |
26 Sept 2026 – 18 Oct 2026 |
KES 80,000 |
| Live Virtual |
Online |
3 Oct 2026 – 25 Oct 2026 |
KES 80,000 |
| Nairobi, Kenya |
In-Person |
5 Oct 2026 – 9 Oct 2026 |
KES 115,000 |
| Dubai, United Arab Emirates |
In-Person |
5 Oct 2026 – 9 Oct 2026 |
USD 4,100 |
| Nakuru, Kenya |
In-Person |
5 Oct 2026 – 9 Oct 2026 |
KES 120,000 |
| Abuja, Nigeria |
In-Person |
5 Oct 2026 – 9 Oct 2026 |
USD 2,800 |
| Zanzibar, Tanzania |
In-Person |
5 Oct 2026 – 9 Oct 2026 |
USD 2,500 |
| Mombasa, Kenya |
In-Person |
12 Oct 2026 – 16 Oct 2026 |
KES 120,000 |
| Cape Town, South Africa |
In-Person |
12 Oct 2026 – 16 Oct 2026 |
USD 3,800 |
| Kigali, Rwanda |
In-Person |
12 Oct 2026 – 16 Oct 2026 |
USD 1,900 |
| Riyadh, Saudi Arabia |
In-Person |
12 Oct 2026 – 16 Oct 2026 |
USD 4,500 |
| Lagos, Nigeria |
In-Person |
12 Oct 2026 – 16 Oct 2026 |
USD 2,500 |
| Johannesburg, South Africa |
In-Person |
19 Oct 2026 – 23 Oct 2026 |
USD 3,500 |
| Accra, Ghana |
In-Person |
19 Oct 2026 – 23 Oct 2026 |
USD 3,800 |
| Kampala, Uganda |
In-Person |
19 Oct 2026 – 23 Oct 2026 |
USD 1,900 |
+238 more dates — view live schedule →
Frequently Asked Questions
Do I need a background in logistics to attend this course?
Participants should have at least two years of experience in logistics, supply chain, procurement, or operations roles. The course is pitched at an intermediate level and assumes familiarity with basic concepts; it is not designed as an introductory course for complete beginners.
Will I receive a certificate upon completion?
Yes. All participants who attend the full five-day programme and complete the course activities will receive a TrainingComplex Certificate of Completion in Logistics, Operations & Supply Chain Efficiency, which can be shared on professional profiles and with employers.
Is this course available online?
Yes. The course is offered in-person across multiple African and international locations, as well as via a live virtual format for participants who cannot travel. The virtual sessions maintain the same interactive structure, with live facilitation, group exercises, and breakout discussions.
What materials will participants receive?
Each delegate receives a comprehensive course workbook, case study packs, reference toolkits including templates for inventory analysis, supplier scorecards, and KPI dashboards, plus access to post-training resources through TrainingComplex's learning portal.
Can organisations send multiple staff members?
Absolutely. TrainingComplex encourages organisations to enrol team members together to maximise collective learning and facilitate coordinated improvement planning within the organisation. Group discounts are available for three or more participants from the same organisation — contact TrainingComplex directly for a tailored quote.
