About This Course
Effective facility management is a strategic function that directly influences organisational productivity, employee wellbeing, regulatory compliance, and operational costs. From maintaining critical building systems and managing service contracts to optimising space utilisation and driving energy efficiency, facility managers must balance technical expertise with sound business judgment.
This five-day Facility Management Training course by TrainingComplex provides a structured, practical grounding in all major competency areas of the profession. Participants examine how modern facilities are planned, operated, maintained, and continuously improved, with a strong emphasis on real-world application across diverse sectors including corporate offices, healthcare facilities, educational institutions, manufacturing plants, and government buildings.
The programme is designed for both practicing facility managers seeking to sharpen their skills and professionals transitioning into the field. It covers the full facility lifecycle — from asset management and planned preventive maintenance to emergency preparedness, environmental sustainability, and the use of computerised maintenance management systems (CMMS). Participants leave with a comprehensive toolkit and the confidence to manage complex facility environments with professionalism and efficiency.
Who Should Attend
- Facility Managers and Assistant Facility Managers
- Building and Estates Managers
- Property and Asset Managers
- Maintenance Supervisors and Engineers
- Health, Safety and Environment (HSE) Officers
- Administration and Operations Managers responsible for premises
- Project Managers overseeing construction, fit-out, or refurbishment works
- Public sector officers managing government buildings and infrastructure
- Professionals seeking to transition into facility management roles
Learning Objectives
- Explain the strategic role of facility management within organisational operations and governance
- Apply asset lifecycle management principles to plan and schedule maintenance activities
- Develop and implement preventive and corrective maintenance programmes for building systems
- Manage service-level agreements, vendor contracts, and outsourced facility services effectively
- Optimise space planning and utilisation to support business needs and occupant wellbeing
- Integrate health, safety, and environmental compliance requirements into daily facility operations
- Use energy management techniques and sustainability frameworks to reduce operational costs
- Leverage CMMS and digital tools to track assets, work orders, and facility performance data
- Prepare and manage facility budgets, including capital expenditure and operational cost forecasting
- Develop emergency response, business continuity, and disaster recovery plans for facility environments
Course Modules
Module 1: The Strategic Role of Facility Management
- Definition, scope, and evolution of facility management as a profession
- The relationship between facility management and organisational strategy
- Core FM competency areas: hard services, soft services, and management functions
- Facility management standards and frameworks: ISO 41001 and IFMA guidelines
- Key performance indicators and metrics for facility management effectiveness
- Stakeholder mapping and communication in a facilities context
Module 2: Asset Management and the Facility Lifecycle
- Asset registers: what to record, how to maintain accuracy, and why it matters
- Understanding the built asset lifecycle from commissioning to decommissioning
- Condition assessments and asset criticality ratings
- Life-cycle costing and total cost of ownership analysis
- Capital replacement planning and asset renewal prioritisation
- Linking asset data to maintenance planning and budget decisions
Module 3: Maintenance Management: Strategies and Systems
- Types of maintenance: reactive, preventive, predictive, and condition-based
- Developing a planned preventive maintenance (PPM) programme
- Creating and managing maintenance schedules for critical building systems
- Introduction to CMMS: features, benefits, and implementation considerations
- Work order management: raising, assigning, tracking, and closing jobs
- Measuring maintenance performance: MTBF, MTTR, and first-time fix rates
Module 4: Building Systems and Technical Services
- Overview of HVAC systems: operation, maintenance, and common faults
- Electrical systems in buildings: distribution, safety, and compliance requirements
- Plumbing and water systems: legionella risk, water quality, and maintenance
- Fire detection, suppression, and alarm systems: testing and maintenance obligations
- Lifts, escalators, and access control systems: servicing requirements
- Integrated building management systems (BMS) and smart building technology
Module 5: Health, Safety, and Environmental Compliance
- Legal and regulatory framework governing workplace health and safety
- Conducting facility risk assessments and developing risk registers
- Fire safety management: legislation, evacuation planning, and drills
- Control of hazardous substances: COSHH principles and safe storage
- Disability access and inclusive design requirements in building management
- Building inspections, statutory compliance checks, and record-keeping obligations
Module 6: Space Management and Workplace Planning
- Principles of space planning: density standards, zoning, and utilisation benchmarks
- Workplace strategy: activity-based working, hybrid models, and flexible layouts
- Conducting space utilisation surveys and interpreting occupancy data
- Managing office moves, reconfigurations, and fit-out projects
- Accessibility, ergonomics, and occupant wellbeing in workspace design
- Space management software and tools for tracking and reporting
Module 7: Vendor and Contract Management
- In-house vs. outsourced facilities services: decision criteria and trade-offs
- Drafting and reviewing service-level agreements (SLAs) and key performance indicators
- Tendering and procurement processes for facility management services
- Supplier performance monitoring, audits, and contract review meetings
- Managing relationships with contractors, consultants, and specialist service providers
- Dealing with contract disputes, poor performance, and contract termination
Module 8: Energy Management and Sustainability
- Understanding energy consumption patterns in commercial and industrial buildings
- Conducting an energy audit: methodology, tools, and reporting
- Energy-efficiency measures for HVAC, lighting, and building fabric
- Renewable energy integration: solar, wind, and backup systems
- Waste management, water conservation, and green cleaning practices
- Sustainability reporting frameworks: LEED, BREEAM, and green star ratings
Module 9: Facility Budgeting and Financial Management
- Structure of a facility management budget: operational vs. capital expenditure
- Developing annual maintenance and facilities budgets from zero base
- Cost benchmarking: comparing facility expenditure against industry standards
- Managing budget variances and preparing financial reports for senior management
- Business case development for capital investment in facility improvements
- Charge-back models and internal cost allocation for shared facilities
Module 10: Emergency Preparedness and Business Continuity
- Facility risk profiling: identifying threats to building operations and occupant safety
- Developing a facility emergency response plan and communication tree
- Business impact analysis: identifying critical functions dependent on facility services
- Business continuity planning for facility disruptions: power, water, access, and structure
- Training staff and conducting emergency drills for various facility scenarios
- Post-incident review, lessons learned, and continuous improvement in resilience planning
Requirements & Prerequisites
Participants should have at least two years of experience working in a facilities, estates, maintenance, or building management environment. A basic understanding of building systems such as HVAC, electrical, or plumbing is helpful but not required. No formal engineering qualification is necessary to attend this course.
Training Methodology
- Facility audit simulation — participants conduct a structured walkthrough assessment of a sample building scenario and identify maintenance, safety, and compliance gaps
- Case studies drawn from real facility management challenges in corporate, healthcare, and public-sector settings across Africa and the Middle East
- Vendor contract review workshop — delegates analyse sample service-level agreements and identify weaknesses and improvement areas
- Group-based space planning exercise using floor plan templates to optimise office layouts for productivity and compliance
- CMMS demonstration and hands-on practice — participants log work orders, schedule preventive maintenance tasks, and generate performance reports using a simulated system
- Budget modelling exercise where teams build a facility operational budget and justify capital expenditure requests
- Incident scenario role play — teams respond to a simulated facility emergency such as a fire, power outage, or structural failure and activate a business continuity plan
- Peer-facilitated discussions comparing facility management approaches across different industries and building types
- Reflective planning tool — each participant completes a personal facility management improvement plan mapped to their actual workplace context
Organisational Benefits
- Reduced operational costs through improved maintenance planning and energy efficiency
- Lower risk of regulatory penalties through stronger HSE compliance practices
- Extended asset lifespan and reduced unplanned downtime through structured preventive maintenance
- Improved space utilisation leading to greater workforce productivity and comfort
- Better vendor accountability through well-structured contracts and service-level monitoring
- Stronger organisational resilience through documented emergency and business continuity plans
- Enhanced sustainability performance supporting corporate social responsibility goals
- More accurate facility budgeting and cost control, reducing financial surprises
- Greater cross-functional collaboration between facilities, HR, finance, and operations teams
- A more professional and competent facility management function aligned to international standards
Where Is Facility Management Training Offered?
This course runs in-person across: Cape Town, Nairobi, Dubai, Abuja, Kigali, Kampala, Riyadh, Arusha, Pretoria, Accra, Mombasa, Naivasha, Kisumu, Addis Ababa, Johannesburg, Lagos, Nakuru, Zanzibar, Dar es Salaam, plus Live Virtual (online) cohorts. Browse live dates for your city below.
Upcoming Schedules
| Location | Format | Dates | Price |
|---|
| Cape Town, South Africa |
In-Person |
5 Oct 2026 – 9 Oct 2026 |
USD 3,800 |
| Nairobi, Kenya |
In-Person |
5 Oct 2026 – 9 Oct 2026 |
KES 105,000 |
| Dubai, United Arab Emirates |
In-Person |
5 Oct 2026 – 9 Oct 2026 |
USD 4,100 |
| Abuja, Nigeria |
In-Person |
12 Oct 2026 – 16 Oct 2026 |
USD 2,800 |
| Kigali, Rwanda |
In-Person |
12 Oct 2026 – 16 Oct 2026 |
USD 1,900 |
| Kampala, Uganda |
In-Person |
19 Oct 2026 – 23 Oct 2026 |
USD 1,900 |
| Riyadh, Saudi Arabia |
In-Person |
19 Oct 2026 – 23 Oct 2026 |
USD 4,500 |
| Arusha, Tanzania |
In-Person |
19 Oct 2026 – 23 Oct 2026 |
USD 2,100 |
| Pretoria, South Africa |
In-Person |
19 Oct 2026 – 23 Oct 2026 |
USD 3,300 |
| Accra, Ghana |
In-Person |
19 Oct 2026 – 23 Oct 2026 |
USD 3,800 |
| Mombasa, Kenya |
In-Person |
19 Oct 2026 – 23 Oct 2026 |
KES 115,000 |
| Live Virtual |
Online |
19 Oct 2026 – 23 Oct 2026 |
KES 80,000 |
| Naivasha, Kenya |
In-Person |
19 Oct 2026 – 23 Oct 2026 |
KES 120,000 |
| Kisumu, Kenya |
In-Person |
19 Oct 2026 – 23 Oct 2026 |
KES 120,000 |
| Addis Ababa, Ethiopia |
In-Person |
19 Oct 2026 – 23 Oct 2026 |
USD 2,400 |
+237 more dates — view live schedule →
Frequently Asked Questions
Do I need a technical engineering background to attend this course?
No formal engineering qualification is required. The course is designed for a broad audience including managers, administrators, and operations professionals. A general familiarity with workplace or building environments is sufficient to benefit fully from the programme.
Will I receive a certificate upon completing the course?
Yes. Participants who attend and complete the full five-day programme will receive a TrainingComplex Certificate of Completion in Facility Management. The certificate confirms competency across the core facility management disciplines covered in the course.
Is this course aligned to any international FM standards?
Yes. The course content references internationally recognised frameworks including ISO 41001 (Facility Management Systems), IFMA (International Facility Management Association) competency areas, and sustainability standards such as LEED and BREEAM, giving participants globally applicable knowledge.
Can this training be delivered on-site at our organisation?
Absolutely. TrainingComplex offers in-house delivery of this course for teams of six or more participants. In-house delivery can be customised to reflect your organisation's specific building portfolio, sector, and facility management challenges.
What should I bring or prepare before attending?
Participants are encouraged to bring a site plan, asset register extract, or current maintenance schedule from their own facility if available, as these are used in practical exercises. Bringing a laptop is recommended for the CMMS demonstration session, though devices are also available on request.
