About This Course
Workplace culture is no longer a soft, intangible concept — it is a measurable business driver that directly influences talent retention, employee engagement, organisational performance, and brand reputation. Organisations with strong, positive cultures consistently outperform peers in productivity, innovation, and profitability, while those that neglect culture face higher attrition, disengagement, absenteeism, and reputational risk.
Creating a Positive Workplace Culture Training by TrainingComplex is a five-day intensive programme designed to give HR professionals, team leaders, department heads, and executives a structured, actionable pathway to diagnosing their current culture, designing the culture they aspire to, and embedding lasting behavioural change across all levels of their organisation.
The programme draws on contemporary research in organisational psychology, change management, and leadership effectiveness. Participants learn how to align culture with strategy, foster psychological safety, drive inclusive behaviours, build trust across teams, and measure cultural health over time. Every module is grounded in real-world application, ensuring that delegates leave not only with conceptual clarity but also with practical tools, frameworks, and implementation plans they can deploy the moment they return to the workplace.
Whether your organisation is responding to a toxic culture crisis, integrating following a merger, scaling rapidly, or simply seeking a competitive edge through people, this course provides the knowledge and confidence to lead meaningful, lasting cultural transformation.
Who Should Attend
- HR Managers and HR Business Partners responsible for organisational culture and employee experience
- Senior Leaders and Executives seeking to align culture with business strategy
- Team Leaders and Department Heads aiming to improve team cohesion and morale
- Organisational Development Specialists and Change Management Practitioners
- Diversity, Equity, and Inclusion Officers championing inclusive workplace environments
- Talent Acquisition and Retention Professionals seeking to strengthen employer brand
- Internal Communications Managers shaping narrative and employee engagement
- Small Business Owners and Entrepreneurs building culture from the ground up
Learning Objectives
- Articulate the strategic importance of workplace culture and its measurable impact on organisational performance
- Conduct a structured culture diagnostic to assess the current state of their organisation's culture
- Identify and address toxic cultural behaviours and systemic barriers to a positive work environment
- Design a compelling culture vision that is aligned with the organisation's values, mission, and strategic goals
- Apply psychological safety principles to foster candour, innovation, and healthy risk-taking
- Develop leadership behaviours and management practices that model and reinforce the desired culture
- Build inclusive, equitable workplaces that celebrate diversity and eliminate bias in everyday processes
- Implement employee recognition, well-being, and engagement programmes that sustain cultural momentum
- Measure and monitor cultural health using relevant indicators, surveys, and feedback mechanisms
- Create a personalised Culture Action Plan to guide implementation within their own organisation
Course Modules
Module 1: Understanding Workplace Culture — Foundations and Frameworks
- Defining workplace culture: values, norms, behaviours, and artefacts
- The relationship between culture, strategy, and organisational performance
- Key models of culture: Schein's Iceberg, the Competing Values Framework, and Denison's model
- How culture forms, evolves, and becomes entrenched over time
- The cost of toxic and disengaged cultures: evidence and case data
- Why culture change is hard — and what makes it succeed
Module 2: Diagnosing Your Current Culture
- Tools and methods for conducting a culture assessment
- Employee surveys, focus groups, and pulse checks as diagnostic instruments
- Interpreting cultural data: identifying themes, patterns, and contradictions
- Mapping the gap between espoused values and lived experience
- Stakeholder mapping and understanding competing cultural forces
- Presenting diagnostic findings in a way that drives action rather than defensiveness
Module 3: Defining a Culture Vision and Core Values
- Co-creating a culture vision that reflects organisational purpose and ambition
- Distinguishing authentic values from aspirational marketing language
- Engaging employees in the values definition process for genuine buy-in
- Translating values into observable, measurable behaviours
- Cascading the culture vision across levels, functions, and geographies
- Avoiding common pitfalls in culture vision and values initiatives
Module 4: Leadership as the Primary Culture Driver
- How leaders model, signal, and reinforce cultural norms — intentionally and unintentionally
- The concept of shadow of the leader and its practical implications
- Building self-awareness as a foundation for culture leadership
- Leadership behaviours that accelerate or derail cultural transformation
- Developing middle managers as culture ambassadors and change agents
- Accountability structures for culture-aligned leadership at all levels
Module 5: Building Psychological Safety and Trust
- Understanding psychological safety: definition, research, and organisational impact
- The four stages of psychological safety: inclusion, learner, contributor, challenger
- Practical behaviours that build and erode trust in teams
- Creating conditions for healthy dissent, candour, and constructive challenge
- Managing fear-based cultures: identifying and dismantling the root causes
- Measuring psychological safety at team and organisational level
Module 6: Fostering Diversity, Equity, and Inclusion
- The business case and moral imperative for diversity, equity, and inclusion
- Understanding unconscious bias and its influence on culture and decision-making
- Inclusive leadership practices that ensure all voices are heard and valued
- Addressing microaggressions, exclusionary behaviours, and systemic inequities
- Embedding equity into recruitment, promotion, and performance processes
- Building a culture of belonging that goes beyond compliance
Module 7: Employee Engagement and Recognition
- The drivers of employee engagement and their relationship to culture
- Designing meaningful recognition programmes that align with cultural values
- The role of feedback — both formal and informal — in sustaining engagement
- Understanding generational and individual differences in motivation and recognition
- Using stay interviews and engagement data to inform retention strategies
- Linking recognition to performance without undermining intrinsic motivation
Module 8: Well-Being, Resilience, and the Healthy Workplace
- Defining well-being in a contemporary workplace context: physical, mental, and social dimensions
- Identifying and addressing workplace stressors, burnout risk factors, and psychosocial hazards
- Building a culture where well-being is a shared responsibility, not an individual burden
- Designing flexible work practices and policies that support sustainable performance
- Leading with empathy: manager skills for supporting employee mental health
- Measuring the return on investment of well-being initiatives
Module 9: Communication, Feedback, and Cultural Storytelling
- The role of internal communication in shaping and reinforcing culture
- Designing communication channels and cadences that build transparency and trust
- Mastering difficult conversations: giving and receiving feedback in a culture-positive way
- Storytelling as a culture tool: capturing and sharing narratives that embody values
- Navigating rumour, resistance, and misinformation during cultural change
- Creating rituals, symbols, and shared language that strengthen cultural identity
Module 10: Measuring Culture and Sustaining the Change
- Key metrics and indicators for tracking cultural health over time
- Designing and administering effective employee engagement and culture surveys
- Creating a culture dashboard: making data visible and actionable for leaders
- Embedding culture into onboarding, performance management, and exits
- Building a continuous improvement cycle for culture: assess, design, implement, review
- Developing and presenting a Culture Action Plan for immediate organisational application
Requirements & Prerequisites
Participants should have some professional experience working within or alongside teams in an organisational setting, whether in a management, HR, or leadership capacity. Familiarity with basic HR or people management concepts is helpful but not mandatory. No formal academic prerequisites are required — a genuine interest in improving workplace culture and people outcomes is sufficient preparation for this course.
Training Methodology
- Culture Diagnostic Exercise using a structured assessment tool applied to participants' own organisations
- Case study analysis of organisations that have successfully transformed toxic or stagnant cultures
- Small group workshops where participants map values, behaviours, and cultural enablers for their context
- Role-play scenarios exploring difficult leadership conversations around culture, inclusion, and accountability
- Reflective journaling prompts at the close of each day to consolidate personal insights and leadership commitments
- Peer-to-peer coaching pairs where participants challenge and support each other's thinking throughout the programme
- Guided development of a personalised Culture Action Plan built incrementally across all five days
- Video case vignettes illustrating real-world examples of psychological safety, recognition, and inclusive leadership in practice
Organisational Benefits
- Reduced employee turnover and recruitment costs through a stronger, more attractive employer culture
- Improved team morale, collaboration, and discretionary effort across departments
- Enhanced organisational resilience and adaptability during periods of change or uncertainty
- Higher levels of innovation and creative problem-solving driven by psychological safety and trust
- Stronger alignment between people behaviours and strategic business objectives
- Reduced workplace conflict, grievances, and absenteeism through proactive cultural management
- Improved diversity, equity, and inclusion outcomes embedded in day-to-day practices
- A clear, measurable Culture Action Plan that enables sustained improvement and accountability
Where Is Creating a Positive Workplace Culture Training Offered?
This course runs in-person across: Nairobi, Cape Town, Dubai, Kigali, Abuja, Naivasha, Riyadh, Kampala, Mombasa, Accra, Johannesburg, Pretoria, Lagos, Nakuru, Arusha, Dar es Salaam, Zanzibar, Addis Ababa, Kisumu, plus Live Virtual (online) cohorts. Browse live dates for your city below.
Upcoming Schedules
| Location | Format | Dates | Price |
|---|
| Nairobi, Kenya |
In-Person |
5 Oct 2026 – 9 Oct 2026 |
KES 105,000 |
| Cape Town, South Africa |
In-Person |
5 Oct 2026 – 9 Oct 2026 |
USD 3,800 |
| Dubai, United Arab Emirates |
In-Person |
5 Oct 2026 – 9 Oct 2026 |
USD 4,100 |
| Kigali, Rwanda |
In-Person |
12 Oct 2026 – 16 Oct 2026 |
USD 1,900 |
| Abuja, Nigeria |
In-Person |
12 Oct 2026 – 16 Oct 2026 |
USD 2,800 |
| Naivasha, Kenya |
In-Person |
19 Oct 2026 – 23 Oct 2026 |
KES 120,000 |
| Riyadh, Saudi Arabia |
In-Person |
19 Oct 2026 – 23 Oct 2026 |
USD 4,500 |
| Kampala, Uganda |
In-Person |
19 Oct 2026 – 23 Oct 2026 |
USD 1,900 |
| Mombasa, Kenya |
In-Person |
19 Oct 2026 – 23 Oct 2026 |
KES 115,000 |
| Accra, Ghana |
In-Person |
19 Oct 2026 – 23 Oct 2026 |
USD 3,800 |
| Johannesburg, South Africa |
In-Person |
19 Oct 2026 – 23 Oct 2026 |
USD 3,500 |
| Live Virtual |
Online |
24 Oct 2026 – 15 Nov 2026 |
KES 80,000 |
| Pretoria, South Africa |
In-Person |
26 Oct 2026 – 30 Oct 2026 |
USD 3,300 |
| Lagos, Nigeria |
In-Person |
26 Oct 2026 – 30 Oct 2026 |
USD 2,500 |
| Nakuru, Kenya |
In-Person |
26 Oct 2026 – 30 Oct 2026 |
KES 120,000 |
+237 more dates — view live schedule →
Frequently Asked Questions
Do I need to be in an HR role to attend this course?
Not at all. While HR professionals will find the course highly relevant, it is equally designed for team leaders, department heads, executives, and anyone responsible for shaping how people work together. Culture is everyone's responsibility, and participants from any function are welcome.
Will I leave with something I can implement immediately?
Yes. A core deliverable of this course is a personalised Culture Action Plan that you build progressively across all five days. By the end of the programme, you will have a structured, context-specific roadmap ready to present to your leadership team and begin implementing.
Is this course suitable for organisations undergoing significant change, such as a merger or rapid growth?
Absolutely. The course is particularly valuable for organisations in transition, as it addresses how culture forms, shifts, and can be intentionally shaped during periods of change. Case studies and exercises are drawn from a range of change contexts.
Will participants receive a certificate upon completion?
Yes. All participants who complete the five-day programme receive a TrainingComplex Certificate of Completion in Creating a Positive Workplace Culture, which can be shared on professional profiles and used for CPD records.
Can this training be delivered in-house for our entire leadership team?
Yes. TrainingComplex offers customised in-house delivery of this programme, which can be tailored to your organisation's specific culture challenges, industry context, and strategic objectives. Contact us to discuss a bespoke engagement.
